Genie expands customer service team

By Lindsey Anderson05 September 2017

Terex AWP has appointed Mitch Ely to the role of Genie director of customer satisfaction and reconditioning. Based in Redmond, WA, Ely’s new position will consist of leading the Genie customer satisfaction, reconditioning, used sales and service training teams for Terex AWP. Ely will report to Bob Bartley, Genie senior director of product support and service solutions, Terex AWP.

Mitch ely

Mitch Ely

“Mitch comes to the customer satisfaction team with 25 years of experience in the industry,” Bartley said. “In this new role, Mitch will handle customer issues related to product support, parts, warranty, engines and reconditioning. His in-depth knowledge and extensive experience will be well received and utilized.”

Ely joined Terex AWP in 1998 and played a key role in the expansion of the Genie brand into the Asia Pacific region, specifically the Australian market where he held recently held the position of Genie national operations manager for Terex AWP in Australia. Prior to joining Terex AWP, he spent eight years with Skyreach, one of the largest access rental companies in Australia.

In addition to Bartley and Ely, the Genie product support team includes Dan Anderson, Ron Wixon, Steve Chandler and Stohn Stevenson.

 

MAGAZINE
NEWSLETTER
Delivered directly to your inbox, Access International Newsletter features the pick of the breaking news stories, product launches, show reports and more from KHL's world-class editorial team.
Peri launches digital concrete monitoring kit
Temperature Monitoring and Concrete Maturity Kit takes temperature readings from different points in concrete
‘Bad’ data costing construction US$1.8 trillion
New study reveals cost to construction of inaccurate and untimely information
Webinar on cybersecurity in rental and construction, 4 November
IRN free webinar will have senior speakers from Loxam, Ritchie Bros and Palfinger
CONNECT WITH THE TEAM
Euan Youdale Editor, Access International Tel: +44 (0)1892 786 214 E-mail: euan.youdale@khl.com
Ollie Hodges Sales Manager Tel: +44 (0)1892 786253 E-mail: ollie.hodges@khl.com
CONNECT WITH SOCIAL MEDIA