Nationwide expands service provision

By Euan Youdale13 March 2013

Nationwide Platforms has opened seven new regional customer service centres (CSC) across the UK.

The CSCs will work alongside a national CSC, based at the business’ headquarters in Leicestershire, to pool and combine expertise in rental orders, transport planning, and customer management services. The company will retain its 26 UK depots, which provide local engineering and operational services.

The decision to bring together the 'hire desk' and transport planning facilities followed a customer survey carried out in 2012. The company has also investment heavily in upgrading its IT system to provide employees with improved oversight of its 11,200-strong fleet of platforms, as well as streamlining ordering and planning processes, it said.

“We have listened to our customers and are responding to their demands for exceptional levels of customer service and support,” said Mike Potts, Nationwide Platforms’ managing director.

“Pooling our huge expertise will help us become more effective at every level, therefore leading to improvements in the areas that we know matter to our customers the most.”

Delivered directly to your inbox, Access International Newsletter features the pick of the breaking news stories, product launches, show reports and more from KHL's world-class editorial team.
Rental rate rises assist Sunbelt to pre-Covid revenue levels
Sunbelt Rentals’ first quarter revenue up 22% on 2020 and 12% on 2019, partly thanks to increasing rental rates
Platformers’ Days marks successful return to live events
Specialist access and lifting equipment trade fair in Germany draws crowds of over 2,000
Peri launches digital concrete monitoring kit
Temperature Monitoring and Concrete Maturity Kit takes temperature readings from different points in concrete
Euan Youdale Editor, Access International Tel: +44 (0)1892 786 214 E-mail:
Ollie Hodges Sales Manager Tel: +44 (0)1892 786253 E-mail: