Parts refocus for Genie in Australia

Terex AWP Australia has appointed Greg Mutimer as its new customer support manager for Genie Parts.

Mr Mutimer, who comes to the position from Terex HR, will oversee the Terex AWP parts team and will be responsible for inventory management across Australia. He will also oversee customer relations, sales, forecasting and reporting.

He joined Terex in 2012, when he worked closely with the AWP Asia Pacific leadership team to develop integrated HR strategies and business solutions.

“We weren’t looking for a parts inventory specialist but for a leader who can steer the Parts department,” said Mitch Ely, national operations manager, Terex AWP, Australia. “Greg’s role within our HR team gives him a unique knowledge of our business, and he understands intimately the level of customer support we expect to deliver."

Mr Mutimer will be the main point of contact with the new distribution centre Terex opened in Singapore, which is expected to slash the delivery of parts to Australia by as much as five weeks, said the manufacturer. Genie parts were formerly accessed from the US and Europe.

The appointment of Mutimer was an opportunity for Terex AWP to align the parts function with its customer support model which encompasses its parts, service, PDI and fleet replacement teams under one umbrella. The Terex AWP call centre operations have also been centralised as part of the process.